As an experienced SAP Business One partner, we are happy to offer you, as an SAP Business One user, our technical support. If you require this, please simply contact us by telephone on:
+49 (0) 2161 946 397 - 0.
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For those who like it quick and compact, the desired service is just one click away.
Support via Microsoft-Teams.
Microsoft Teams: We are well prepared for the organization of flexible remote video sessions so that we can communicate quickly, effectively and in groups on a matter or support request. We use modern Voice over IP telephony (VoIP) and high-quality video and sound technology for this, as well as Microsoft Teams as professional video telephony software. This makes it possible to exchange information directly at any time, but also to share content and documents easily.
Support via ANYDESK.
ANYDESK: In the event that we need access to your system during the support session, you must first run the ANYDESK software. The client is smaller than 2MB and works both with and without installation. The high performance of up to 60 frames per second, depending on the Internet connection, also offers a high level of user-friendliness. Further functions such as: Drag and Drop, file transfer, chat and much more are of course also on board.
For customers with SAP Business One in the cloud Easy scheduling with Microsoft Bookings
Microsoft Bookings: Customers of our SAP Business One in the cloud offering can now book necessary work or training appointments quickly and easily via Microsoft Bookings. With Bookings, you can see at a glance which appointment options are available from our specialist consultants and you can select the appropriate option according to your availability. This is how it works:
- Open bookings via link/button
- Click on the desired service or request from the available selection
- Select an available appointment
- Fill in participant information
- Send appointment
RSP
Support via Remote Support Platform.
Die RMS protects your installation situation and you also benefit from automated remote maintenance. This significantly reduces the time required to identify the cause of faults and rectify them.
System monitoring in real time
To ensure that your business processes run smoothly, system readiness is checked in real time and process performance is reported at all times using the central RSP management console.
System diagnostics
The RSP provides over 60 system diagnostics that warn of problems at an early stage and thus help to avoid critical performance bottlenecks.
Uptime/downtime optimization
The Remote Support Platform informs you about available software updates and patches and optionally enables automatic download so that you can manage downtimes optimally.
Self-correction assistant
With the self-correction assistant, reported problems and solutions can be delivered directly to the SAP Business One installation via remote access.
This minimizes the disruption to business and database processes. This support platform is already part of your software maintenance/update service contract and is therefore available without additional license costs.
The advantages of the remote support platform
- Reduce your costs (TCO) through greater effectiveness and shorter support times
- Minimization of unplanned interruptions in business processes
- Reduced time spent on system maintenance (e.g. simplified upgrades & automatic backups)
- Increased system performance, stability and data consistency